SHIPPING INFORMATION

Thank you for shopping with CloudTail LLC. We are committed to providing reliable and efficient shipping services to customers within the United States.

Shipping Coverage

Currently, CloudTail LLC offers shipping services only for orders placed within the United States.
We do not currently offer international shipping services.

Order Processing Time
Orders are typically processed within 1 to 3 business days after payment confirmation.
Once your order has shipped, you will receive a shipping confirmation email containing tracking information.
Estimated Delivery Times

Estimated delivery times within the United States are as follows:

Shipping Method | Estimated Delivery Time
Standard Shipping | 5–8 Business Days
Expedited Shipping | 3–5 Business Days

Please note that the delivery times listed above are estimates; actual delivery times may vary due to weather conditions, carrier delays, holidays, or other unforeseen circumstances.

Shipping Carriers

We partner with trusted shipping carriers, including:

USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx (Federal Express)

The shipping carrier used for your order will depend on your delivery address, package dimensions, and the shipping method you select at checkout.

Shipping Rates

Shipping rates are automatically calculated at checkout based on the following factors:

Delivery address
Package weight and dimensions
Selected shipping method

We occasionally offer free shipping promotions for orders that meet specific criteria.

Order Tracking

Once your order has shipped, tracking information will be sent to your email address.
Please allow up to 48 hours for the tracking information to update and become visible.

Incorrect Address Information

It is the customer’s responsibility to provide accurate and complete delivery information at checkout.

CloudTail LLC is not responsible for the following:

Delivery delays caused by incorrect address information
Lost packages resulting from incorrectly entered delivery details
Additional shipping charges incurred due to returned packages or necessary address changes
Lost or Delayed Packages

If your package experiences significant delays or is lost in transit, please contact us, and we will assist you in resolving the issue with the shipping carrier. Please note that delivery delays caused by carrier issues, adverse weather conditions, or peak shipping periods are beyond our direct control. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: mauricerucker@cloudtailshop.com
Phone: +1 (857) 822-8220