REFUND AND RETURNS POLICY

Thank you for shopping with CloudTail LLC. We value every customer and are committed to providing high-quality products and reliable service.

Before making a purchase, please be sure to carefully read our “Refund and Return Policy.”

1. Final Sale Policy

All products sold by CloudTail LLC are considered “Final Sale” items.

We do not accept requests for returns, exchanges, or refunds based on the following reasons:

Change of mind
Customer accidentally ordered the wrong item
The item is no longer needed
Dissatisfaction unrelated to product defects
Minor variations in color, size, or packaging

2. Defective or Damaged Items

We offer refunds or exchanges only if a product is defective or damaged upon delivery.

If you receive a defective or damaged item, you must contact us within 7 days of receiving the item.

To submit a claim, please provide the following information:

Your Order Number
A detailed description of the issue
Photos clearly showing the defect or damaged area

Claims submitted without sufficient supporting evidence may be rejected.

3. Review and Approval Process

Upon receiving your request, our team will review the claim to determine its eligibility.

If the claim is approved, we will—at our sole discretion and depending on the specific circumstances—provide one of the following remedies:

A replacement item
A partial refund
A full refund

CloudTail LLC reserves the right to reject any claim that does not meet the conditions outlined in this policy.

4. Non-Returnable Items

For health, hygiene, and safety reasons, certain products may not be eligible for return or exchange (unless they are defective).

5. Refund Processing Time

If a refund is approved:

The refund will be issued back to your original method of payment
Processing times may vary depending on your payment service provider
Please allow 5 to 10 business days for the refund amount to appear in your account

6. Shipping Costs

Original shipping costs are non-refundable, unless the return is due to an error on our part or the product is confirmed to be defective.

Where applicable, customers may be responsible for covering the shipping costs associated with returning an item. 7. Chargebacks and Fraud Prevention

We reserve the right to dispute malicious chargebacks (fraudulent reversals) and may request that you provide additional supporting documentation to verify the legitimacy of any claims.

8. Contact Us

If you have any questions regarding this Refund and Return Policy, please contact us:

Address: 912 N MIRO STREET — NEW ORLEANS — LA 70119
Email: mauricerucker@cloudtailshop.com
Phone: +1 (857) 822-8220