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Return to shop- Where do you ship?
CloudTail LLC currently ships only within the United States.
At this time, we do not offer international shipping.
- How long does shipping take?
Orders are typically processed within 1–3 business days.
Estimated delivery times:
Standard Shipping: 5–8 business days
Expedited Shipping: 3–5 business days
Shipping times may vary depending on your location and carrier delays.
- Which shipping carriers do you use?
We work with trusted carriers including:
USPS
UPS
FedEx
The carrier used may vary depending on the order and destination.
- How can I track my order?
Once your order has shipped, you will receive a confirmation email containing tracking information.
Please allow up to 48 hours for tracking updates to become available.
- Can I change or cancel my order?
Orders are processed quickly to ensure fast delivery.
If you need to modify or cancel an order, please contact us as soon as possible.
We cannot guarantee changes or cancellations once an order has been processed or shipped.
- What is your return policy?
All products sold by CloudTail LLC are considered final sale.
We do not accept returns, exchanges, or refunds unless the item arrives defective or damaged.
For defective items, please contact us within 7 days of delivery with photos and your order number.
- What should I do if I receive a damaged or defective item?
Please contact our customer support team within 7 days of delivery and include:
Your order number
A description of the issue
Clear photos of the product
Our team will review your request and assist you accordingly.
- What payment methods do you accept?
We accept major payment methods available at checkout, which may include:
Visa
Mastercard
American Express
Discover
- Is my payment information secure?
Yes. We use secure payment processing and industry-standard security measures to help protect your personal and payment information.
- How can I contact customer support?
You can contact us using the information below:
Email: mauricerucker@cloudtailshop.com
Phone: +1 (857) 822-8220
- How long does customer support take to respond?
We aim to respond to all inquiries within 24–48hours during normal business days.
- Do you offer refunds?
Refunds are only offered for approved claims involving defective or damaged products.
Approved refunds are issued to the original payment method.